Would Your Employees Recommend Your Company?
Forrester Research published a report today that examines employees’ advocacy for their companies. Using a variation on the the Net Promoter methodology, Forrester asked information workers in the US,...
View ArticleVentana Research Rates Cincom Synchrony a “Hot” Vendor in the 2011 Value...
“The Cincom agent desktop product, Synchrony, not only provides agents with a unified workspace to help them resolve customer interactions but it also guides them on what to do next,” said Richard...
View ArticleTransform Your Business into a Selling Machine
Synchrony users know that a positive customer experience is invaluable to the success of their companies. One guaranteed way to satisfy customers is by providing quick and accurate sales on every...
View ArticleCEM versus CRM
Why the “E” is better for your business than the “R” CRM (Customer Relationship Management) hasn’t improved the customer experience. Nor has it increased customer loyalty. Despite the promises made in...
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What Drives Engagement?
This is part two of a series from industry expert Brian Flagg discussing how to drive, foster & encourage engagement in contact centers. Gallup developed a 12 point model to help organizations...
View ArticleKindle Winner Announced for Customer Experience Survey
Congratulations to Ninetta Jordan of Southfield, Michigan! One of our project managers just pulled Ninetta’s name out of a hat as the winner of a brand new Amazon Kindle as a reward for filling out the...
View ArticleCincom: A Video History
During Cincom’s 45th Anniversary celebration, the following 5-minute video premiered recapping the prosperous life of Cincom under the leadership of its founder Tom Nies. Due to the recent recognition...
View ArticleA Warning to Contact Centers: Give Power Back to the People
Empowering your customer-facing employees is a vital link in bridging the gulf between CEM strategy and execution. According to Kerry Bodine, leading CEM expert who will be speaking at the upcoming...
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